INTRODUCTION

Building Blocks for Solo/Small Firms

 

Welcome to Professor Josh Kubicki’s Building Blocks Sprint! What is a sprint? Just a short highly focused experience designed to accomplish a specific goal. Our goal is to build your future law practice. This sprint is broken into modules (classes), available in the accordion below. All the information you need to get started is available in the Welcome module below, so head down there to learn what to expect from the sprint. I can’t wait to get started!

 

Welcome Video.

Please watch before scrolling further. Thank you!

 
 

Sprint Content

 

WELCOME

This will be an action-packed six weeks, designed for you to engage actively with the course (sprint) material and put your learnings into practice. The sprint moves quickly, so we’ve outlined all the information you need to make the most out of the next six weeks and beyond. First things first, watch Professor Kubicki’s video below introducing the Building Blocks sprint. Read on for a quick overview of the Sprint Studio (this site) and materials.

How do I access the materials for the sprint?

Check out the accordion sections below for sprint materials and important links.

How do I navigate this site?

Over the six weeks, you’ll complete six modules that include short videos, reading materials, and reflection questions or worksheets.

  • Each module will be released on a specific day. Once the module is available, you’ll be able to play the videos and dig into the reading materials.
  • To stay on track, you should watch each module within 48 hours of its release.
  • With each video you’ll find reflections questions designed to help you apply the lessons. You will also get assignments that will be due in the following class.
  • Head over to Slck to discuss your takeaways and learnings with your peers! Likely you will think of new ideas and or angles on your work by sharing, listening and interacting with each other.

What happens in Slack?

Students who get the most out of classes are those who engage and participate with the community, and this happens in Slack, as well in our class. New to Slack? It is an app that we recommend you download on your phone and desktop. Watch this Slack intro video to get acquainted.

We realize that you likely have many apps and methods to communicate with various groups and connections. Using Slack helps us create a more dynamic learning environment for you rather than only relying on in class participation. You will be sent an invitation to join our Slack community for this sprint.

Check out the Community Guidelines on how to interact with this awesome group of students throughout the sprint experience. If you have any questions or comments, reach out to Professor Kubicki directly at jkubicki@richmond.edu.

 

MATERIALS

All materials for the sprint are included below. I keep a handful of documents editable, so you can customize them as you work through the content and create your entreprenurial roadmap.

General Class/Sprint Information

 

Module 1

Modern lawyers are faced with more choices, challenges, and opportunities in building their legal businesses and practices. This requires more than a cursory appreciation for what a succesful business requires - it demands a toolkit, mindset, and an intentiaion that leads the lawyer on the entreprenurial journey. Meanwhile, the digital economy is training all of us to crave seamless experiences across all the analog, tech, and human touchpoints that businesses use to attract us, sell to us, deliver to us, and retain us.



Intro to Business Desgin
Business Design is the leading discipline for building new businesses that create value for clients and the law practice. This is a brief overview of its core components.

Two Mega-Trends to Know and Use
Modern businesses, including law practices, must be mindful to
incorporate the Experience Economy and Digital Transformation
realities into their business models.
 

Module 2 - Where to Play

If you are ambitious enough to start and run your own legal business, you should invest in de-risking your business - your life - as best you can. You want to thrive, not merely survive. This means doing some critical work before you even open your doors.

Many people who are new to entrepreneurship want to focus only on tactical work such as what technology to use, where to lease space, what a logo should look like, etc.. While this is important, it is also seductive in that when you do this work, you see the results right away – a new shiny laptop or a cool website. Don’t confuse this work with being the only work you need to do.

Just because you have an office, website, and business card does not mean customers will flock to you – or even find you. You must be intentional about how you find and create your customers. Compared to the tactical work above, this demands thinking work .

This work can feel abstract to the beginner, but any seasoned and successful entrepreneur will tell you it is the most important!



First, Validate Your Business
After setting your personal and professional enreprenurial goals,you need to develop your Strategy. Strategy can feel abstract,and it can be, unless you do some critical research and thinking work. Don't fall victim to only focusing on the fun and tactical work of setting up your business. You want to thrive as an enrepreneur, not just survive. Making sure you are targetting a viable market is a critical step.
Click HERE for materials in this video.

The Value Proposition
After you gain insight from the market and potential customers,
as you move through the Where To Play work, you can distill
your strategy into a crisp value proposition statement.
Having this helps keep your business focused and significantly
strengthens your ability to find clients.
 

Module 3 - How to Win

Some businesses have more than just a competitive advantage in how they interact with their customers; they have unwavering loyalty. How do they do it? They know how to create, manage, and deliver on their customer’s expectations. Even being unafraid to raise customer expectations.

Understanding customer expectations is a prerequisite for delivering superior service. We know that customers compare perceptions with expectations. We are all customers of businesses. We do this ourselves all the time. For businesses that perform well on our expectations, our experience with them is positive, even addicting (not always good).

Here we breakdown two key practices that entrepreneurs use to gain meaningful insight into their business and their customers. They do this so they learn how to differentiate and create a competitive advantage. Ignoring this likely results in competing on price only.

Watch the videos below then head over to your Building Block Sprint Workbook for Module 3 content and tools.



Mapping the Customer Journey
Law firms/legal teams use and consume many resources beyond legal expertise when interacting with their customers. Mapping the customer journey will provide you with insights into how customers experience the process of interacting with your business, as well as how they might be better served or even delighted. Mapping the customer journey helps you understand and explore your business from the customer’s point of view.

The Customer Engagement Funnel
Knowing what your customer does prior to actually working with
you is tremendously helpful in increasing the likliehood that the right
kind of customer finds you and engages you. You want to
be intentiional throughout their entire journey - not just only
when you are doing the legal work for them.
 

Module 4 - What to Play With

You could be forgiven to consider all that has been covered so far as being academic or theoretical. While it certainly is not, this module should immediately dispell you of that belief. This is where you match what you want to do (strategy) with what you can do (resources).

There is no faster route to business failure than not matching your strategy with your capabilities. You will end up either being unable to execute your strategy or spending way too much money and time to do so. Either way you lose. You lose profit. You lose time. You lose opportunity.

The good news is that there is a powerful method and tool specifically designed to help you make sure your strategy and capabilities are aligned. And it has the added benefit of helping you uncover areas of improvement, correction, or even innovation.

Watch the videos below then head over to your Building Block Sprint Workbook for Module 4 content and tools.



Intro to Service Design & The Blueprint
Service design is the practice of engineering a service business so that the customer experience is designed intentionally, not accidently. It ensures that businesses take into account all variables and humans involved in not just buying the service but also delivering it.
Service businesses, like law firms, should always be mindful on how they are delivering AND producing the client experience.

The Service Blueprint
Knowing what your customer is experiencing at each critical moment
and what you, as the service provider, are doing at that speciifc moment
is the key to creating high performing businesses.
The Service Blueprint is a potent tool for any legal entrepreneur
to use and apply. It unlocks and unhides client and business value
in a manner that few other tools or methods can.

For digital copies of the blueprint used in this video, click HERE.
 

Module 5 - How to Keep Score

This module was based on classroom discussion, exercises and the Module 5 section in the digital workbook.

 

Module 6 - Your Game Plan

Congratulations! You have accomplished some of the most important work that truly succesful business believe in and practice themselves. Don't stop now.

Now we bring everything together. All the prior work fits together neatly into your business model. The reason you want to get organized and see how everything fits is becuase it help keep you focused and firmly entrenched in what you need to work on and where you might want to make changes. But in truth, the most important reason you want to organize all your work into a seamless framework is that you will need to begin pitching your business. Pitching is selling. It is convincing. It is creating a reason to belive in you! It is soo easy to pitch horribly. The good news is that it is soo easy to do it wonderfully. You just to pull on some threads, find a good story, and practice - practice - practice.

Watch the videos below then head over to your Building Block Sprint Workbook for Module 6 content and tools.



The Business Model Canvas
The business model canvas came onto the startup and entreprenurial scene almost 10 years ago. It made a huge impact becuase it explained and simplified what a business model is and what it consists of. Now most people use it poorly and do not utilize it as an expert tool. This is because they have not done all the right work you all have done already. So now you are truly ready and able to deploy this tool with effectiveness and expertise.
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Telling a Good Story in your Pitch
This is from a good friend and presenation/talk/pitch expert.
He travels the world giving presenations and teaching executives,
startup founders, and small business owners how to give amazing
presentations. Here he breaks down the art and science of
storytelling. Caution: he curses a it so please know that prior to listening.
At 4:55 minutes in - he shares somthing powerful you might miss it.
Here it is "people generally don't care about your story. They care
about how your story can help them create a better version of their
own story." Point you must tell a great story in order for them to be
able to do this. Enjoy the video!